UPI Deposits and Withdrawals: How Payments Work
Payments are handled through the channels our WhatsApp desk confirms with you at the time of the transaction. Confirming details in chat before sending money is the single most important habit.
Before you send anything
Ask the desk to confirm the current payment details in the same chat you used to open the account. Never act on details forwarded by a third party or posted in a group.
Keep the reference
Save the UTR or transaction reference and share it in chat. Credits are matched against that reference, which makes queries fast to resolve.
Withdrawals
Withdrawal requests are raised in chat and paid to an account in your own name. Third-party payouts are not processed, for your protection and ours.
Security rules that never change
No agent will ever ask for your UPI PIN, OTP, CVV or net-banking password. A request for any of those is fraud, full stop.
Frequently asked questions
How fast are withdrawals paid?
Requests are processed around the clock; bank settlement time then depends on your bank.
Can someone else deposit for me?
Deposits and withdrawals should use an account in your own name to avoid matching and payout delays.
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